Had to make a logo change in color and was suppose to have a new a new proof to examine in a day or two but it took 8 days and that was after I had to initiate through email again. Eleven days later I am waiting for another proof to examine and again, had to send another email asking for this along with a phone call or two along the way. Over the phone your staff was helpful but I felt this took way too long and was promised it would take 24-48 hours for each proofing. Once we received our product it took about a month total. Five stars for the product 1 star for service.