FAQ:

How can I reach Customer Service?

Our website, AmsterdamPrinting.com, is designed to allow our customers to find and purchase personalized promotional products quickly and easily. We have Customer Satisfaction Specialists here to help with your order, they are trained to find products, resolve problems, and work with you to find the best promotional products.

If you have specific needs, or if you need help in completing an order, please call 1-800-833-6231 and a Customer Satisfaction Specialist will help you.

You can also reach us on Live Chat. Just click on the icon.

How do I use the SEARCH function?

Our search function is designed to help you quickly locate the item you want using the item number, the product name, or a wide selection of keywords that describe that item. Simply enter the information you have into the search field and click SEARCH.

For example, the Entice Stylus Pen can be located by entering the name, "Entice Stylus Pen", item number "44295", or by searching by associated words such as "pen" or "laser engraved".

Do you have other products not listed online?

Amsterdam Printing® has many items not featured on our website. Our product offerings evolve constantly to reflect the newest and most popular trends in promotional marketing. If you cannot find what you are looking for online, or if you have a specific need, please call 1-800-309-1148 and our sales specialists will find that product and provide a quote.

How do I place an order?

When you find an item you would like to purchase, simply select the quantity you want and proceed to the shopping cart. The site will direct you step-by-step through the ordering process. You will be asked to provide imprint information for your item, as well as color and type style choices where applicable. The shopping cart will ask for complete shipping and payment information. The easiest and fastest way to order is with a credit card, but customers may also establish credit with Amsterdam Printing® by completing a short credit application.

When will I receive my order?

Production time depends on the product you order. Most plastic pens and laser engraved pens are ready to ship in 2 days. Calendar orders are ready to ship in 7 business days and most Keychains are ready to ship in 2 days. Some specialty items may take up to 14 days. Artwork and proofs require additional time. If you have a specific date when you require your shipment, let us know in advance. We will make every effort to ensure your items arrive on time.

What are screen charges, plate charges, and programming fees?

These are industry standard charges for the setup of specific printing equipment used to produce your imprinted products. Plastic pens, apparel, and many advertising specialty items use a screen printing process. Vinyl calendars require a metal plate to imprint your message. Laser engraving is a computerized process that requires specific programming to setup each order. Please see the product details pages for set up fees.

Can I order less than the minimum quantity shown?

As a rule, the minimum quantities are established by our factories' production restrictions and therefore cannot be changed. Certain items, however, can be ordered at less than the minimum quantity for an additional charge. These items are usually indicated and the additional charges are noted.

What is a Custom Logo?

We recognize the importance of promoting your company, event or school. To assist you, we will imprint your company's logo for an additional charge. All custom logos require clear art. Photocopies, faxed art, colored ink, paper or raised printing cannot be reproduced.

Please specify where we should locate your logo. If you don't specify a location, your logo will be placed at the discretion of our artists.

What is a Custom Logo Charge?

A custom logo charge is necessary to prepare a logo or graphic you submit to us to be imprinted on a product. You can select one of our free stock logos or use your own artwork.

What typestyles can I use?

If you use a specific typeface in your promotional material, you may request that typeface for your imprint. Amsterdam Printing® has license to thousands of typefaces in the Adobe Type Library. Laser engraved items are limited to: Artisan, Helvetica, Times Roman, Optima, Lucida Handwriting, Weiss, and Bank Gothic. These options meet the needs of most of our customers. If we do not carry a license to your typeface, you can send your text portion to us converted to outlines.

What is a stock logo?

Several laser engraved items are available with specially designed logos that we offer free of charge. You may see a selection of some of the thousands of available logos by clicking on Stock Art and Mascots. Simply choose your stock art or mascot as you design your item.

Can I use copyrighted material?

Customers are responsible for obtaining rights to use any logo, trademark, service mark, artwork, name, photograph, statement, illustration or any other intellectual property on the products purchased by the customer. Amsterdam Printing® shall not be held liable for the unauthorized use of any art, logo, trademark or copyright printed on any item ordered by the customer. The customer agrees to hold Amsterdam Printing® harmless from any claims, suits, or actions alleging that the products purchased by the customer violates or infringes on any rights of any third party. The customer further agrees to defend and indemnify Amsterdam Printing® from any such claims, suits, or actions.

We CANNOT accept photocopied artwork, or any art that contains shading, patterns or screens. Typically business cards, letterheads, decals, and faxes are not suitable as camera ready art.

In what form should I send art to you?

Artwork sent via e-mail or FTP is preferred. E-mailed artwork must include a customer name, account or order number (for existing customers) in the SUBJECT LINE.

NOTE: We cannot access artwork sent in any program format other than the ones listed below. Please list all fonts and styles used. (Ex. Times Bold Italic).

What file formats work best?

These files are preferred:

• Adobe Acrobat Files (PDF). Fonts must be embedded.
• Adobe Illustrator CC or earlier (Save file as EPS. All fonts must be converted to outlines.)
• Adobe Photoshop Image. Resolution of the image must be a minimum 300 dots per inch.
• All Microsoft programs except Publisher. All fonts must be listed.
• Other high resolution artwork JPEG, PNG, or GIF. (Must be 300 dpi or higher)

When sending color artwork, please specify colors using Pantone Matching System (PMS) spot colors.

Can I send laser printed output as artwork?

Yes, provided the following measures are taken. Artwork should be printed out at 200%, twice the size that the art will appear on the product. Output should be printed at 600 dpi (dots per inch) or greater. This will help eliminate any imperfections in the final art.

NOTE: 200% enlargement on a photocopier is not acceptable.

Our artwork guidelines are in place to help deliver a final product featuring a clear, crisp imprint that promotes you. If you have any questions, contact a Customer Satisfaction Specialist at 1-800-833-6231 or e-mail customerservice@amsterdamprinting.com

How do I send my artwork to you?

You will conveniently encounter a "browse" button on the imprint-entering screen while placing an order. This function allows you to select an art file that is located on your computer. The file will be uploaded to our site when you advance to the next screen. You may e-mail art files to customerservice@amsterdamprinting.com

Please include customer name and account or order number (for existing customers) on the SUBJECT LINE. All typefaces and PMS colors should be listed in the e-mail.

Is ordering online safe?

Yes. We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.

What are your terms of use?

The information and images on AmsterdamPrinting.com are protected by copyright and trademark law. Nothing that appears on this site may be copied, republished, retransmitted or reproduced in any way without express permission from Amsterdam Printing®.

Amsterdam Printing® assumes no responsibility, and shall not be liable for any damages to, or viruses that infect, your computer due to your access and use of this site.

Amsterdam Printing® may provide links to Internet sites maintained by others. Amsterdam Printing® is not responsible for the content or products offered on any third party site. Amsterdam Printing® does not warrant or guarantee any of the products or services offered through third party sites.

How does Amsterdam Printing® help prevent errors?

Mistakes are one thing we don't like to make. We take painstaking steps to ensure the accuracy of information on our website. However, occasionally errors do occur. Please accept our apology, in advance, if an error has caused you any confusion or inconvenience. We also try to reproduce the colors of our products as closely as possible, but colors may vary due to the web process. We do back every order with our Shop Sure 100% Satisfaction Guarantee.

What is the Shop Sure 100% Guarantee?

We strive for customer satisfaction. If you are not happy with your order, we will reprint or refund your money as long as your order was placed within the past 365 days.

Do I have to Pay Sales Tax?

Residents of New York State and Washington State have to pay sales tax on purchases through our website. If you are not a New York or Washington State resident and you are having your order shipped to an address in New York or Washington State, you will need to pay sales tax.

What are Over/Under Runs?

We try to produce your order in the quantity specified, but we reserve the right to ship and bill up to 5% over or under the desired quantity. If you receive additional items and do not wish to keep them, you may return them and we will gladly issue a refund.

Do Your Products Meet Industry Safety Guidelines?

Amsterdam Printing® works hard to comply with all national product safety laws and standards. We are a Certified Product Safety Aware company and we have a Certified Product Safety Ambassador on our team. We also have a dedicated Compliance Team that works hard each day to make sure that every single item that we offer meets the most stringent product safety guidelines.

What is a California Proposition 65 Warning?

This product will be labeled in accordance with California State’s Proposition 65, stating that this product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

Will my imprint look exactly like the preview?

Due to the nature of screen resolutions, browser capabilities, and the ability to reproduce accurate colors, the preview may not represent the final product exactly. We will try to closely replicate the product with your imprint on it to our specifications to allow you to make a purchase decision and proof your products. Size, Color, and locations of slogans, logos, and imprints may vary. Amsterdam Printing® does not guarantee product will look exactly like the preview.

What if I have a tax exempt status?

If you have a tax exempt certificate on file with us, you will not be charged tax. If you are a tax exempt organization and do not have a tax exempt certificate on file, you will need to send in your certificate and we will credit your account if tax was charged on your order.

How can I submit my tax exempt certificate?

You can mail or fax in your tax exempt certificate.
Please fax your certificate to: 1-888-218-1233
or mail your certificate to:
        Amsterdam Printing
        C/O Customer Service
        166 Wallins Corners Road
        Amsterdam, NY 12010

How do I request a sample?

You can request a free sample by calling 1-800-833-6231. You may only request up to 5 samples for your company in a 30 day period. Most items under $7 can be sampled free of charge, however there are some restrictions and not all items can be sampled. Samples over $7 will be charged to your account. If you decide to place the order, we will deduct the sample cost from your order total.